Orders & Returns

ONLINE RETURN POLICY

All sale items, items purchased using a discount code, and international orders are final sale and cannot be returned. After 7 days of order receipt, all sales are considered final. International orders that are returned to sender are not eligible for refund and may receive store credit only.

Linen Face Masks cannot be returned.

Full price, unworn, and unwashed garments from domestic orders are eligible for store credit, exchange, or refund if a Return Authorization is requested from sales@rachel.com within 7 days of order receipt. 

RETURN PROCESSING

Email us at sales@rachelcraven.com to request a return authorization. We will provide you with a pre-paid return label. Returns must be postmarked within 7 days of return authorization. We are not liable for any lost in transit return packages.

Refunds and store credits will be processed within 7 business days of return receipt. Rachel Craven LLC holds the right to deny any refund that does not meet all policy requirements.

SHIPPING PROCEDURE

PLEASE NOTE: Shipping times may be longer than normal due to the effects of COVID-19. We cannot guarantee shipping times on any order.

We accept all major credit cards, Paypal, and Google Pay for online purchases. Once you place your order, you will receive an email confirmation within 24 hours. You will receive a shipment confirmation email with tracking when your order is shipped. Typically orders ship within 1-3 business days. During sales please allow up to a week for your order to ship.

Domestic (US) orders ship via USPS Priority Mail, which typically takes about 1-3 days depending on location. Shipping times may be much longer due to Covid-19 and the holiday rush. Orders ship from Los Angeles, CA.

INTERNATIONAL ORDERS

Please note: we are offering limited international shipping to countries that are not experiencing major service disruptions due to COVID-19. If we currently don't offer shipping to your location but you would like to order, please get in touch at sales@rachelcraven.com.

International orders ship using USPS Priority Mail International which typically takes about 6-10 business days. International shipping may take much longer than usual at this time due to the impact of COVID-19. Transit times are not guaranteed, and the actual time may vary depending on location, customs, and other factors out of our control. The customer is responsible for all customs and import fees. International orders that are returned to sender are not eligible for refund - customer may receive store credit for the purchase value of the items, and shipping will not be refunded.

PREORDERS

Orders for items that are noted as "preorder" in the product description may be cancelled by the customer for a full refund at any time up until the ship date by emailing sales@rachelcraven.com. We cannot guarantee the ship date of preorder items.

If your order contains a preorder item and another item, we will hold the in-stock item until your preorder is ready to ship, unless you request otherwise.

 

Get in touch at sales@rachelcraven.com with any questions!