ONLINE RETURN POLICY

Full price, unworn, and unwashed items from domestic orders are eligible for store credit, exchange, or refund if a Return Authorization is requested from sales@rachel.com within 7 days of order receipt.

All sale items and international orders are final sale. After 7 days of order receipt, all sales are considered final.

 

RETURN PROCESSING

We require all returns to have been issued an RA number and shipped back with tracking confirmation or we cannot process the return. Once an RA number has been issued from sales@rachelcraven.com, please complete the form included with your order. Return postage with tracking and insurance is the responsibility of the customer, but all exchanged goods will ship back free of charge. We are not liable for any lost in transit return packages.

Refunds and store credits will be processed within 7 days of return receipt. Rachel Craven LLC holds the right to deny any refund that does not meet all policy requirements.

 

PREORDERS

Orders for items that are noted as "preorder" in the product description may be cancelled for a full refund at any time up until the ship date by emailing sales@rachelcraven.com. We cannot guarantee the ship date of preorder items.

If your order contains a preorder item and another item, we will hold the in-stock item until your preorder is ready to ship, unless you request otherwise.

 

SHIPPING

We accept all major credit cards, Paypal, and Google Pay for online purchases. Once you place your order, you will receive an email confirmation with 24 hours. You will receive a shipment confirmation email with tracking when your order is shipped. Typically orders ship within 3 business days. During sales please allow up to a week for your order to ship.

Domestic (US) orders ship via USPS Priority Mail, which takes about 1-3 days depending on location. Orders ship from Los Angeles, CA.

 

INTERNATIONAL CUSTOMERS

International orders ship using USPS Priority Mail International which typically takes about 6-10 business days. Transit times are not guaranteed, and the actual time may vary depending on location, customs, and other factors out of our control. The customer is responsible for all customs and import fees.

Contact us at sales@rachelcraven.com for a custom shipping quote or with any questions.